Volkswagen Jln Klang Lama by CNB Auto Sdn Bhd

hello peeps,

The title said it all. u'r right, it's about servicing. I don't normally blog but when i do. i am reaching out information to the others.

Let the story begin,

Normally, we do call up to the service center and make an appointment for car service. Unfortunately, i called for 8 times and the phone line remains busy. Hence, i did not give up calling (somehow you have to find you ways to make that appointment right?? lol) After trying for tons of times, finally someone picked up the call by only saying "Hello.." (come on, at least you pick up the call and say, VW service center or something to clarify yourself!).

Ok fine, i just want to make an appointment. Then i told her that i wanted to make an appointment for car servicing. (THEN you should assume the person will ask you about the details such as time, date, car number, name etc right?) she just replied me "Ok." and kept quiet for a minute. i thought she is marking down the appointment on the system or whatever. who knows, her intention was just to reply me "Ok." (what is this?!?!?!)

once again, fine...after waiting, i then felt suspicious as she still kept quiet and so what people will normally do? (of cours speak out and ask what are the details she needs since she did not get any details from me) Eventually i asked her what are the details she needs. She then replied "you mau service kereta?" (WHAT?!?!?! so it means she is not listening to be before that? oh, wait, i call ke service center bukan service kereta then beli kereta ke?) i chill myself down and replied her "ya, service kereta". 

i felt like i am the one who is working at the service center, i even ask her what is the available time, what details do you need. All she wanted was the car plate number, date and time. she did not ask what services you wanted to do etc (normally other service center's staff will ask and clarify). So i assume they perform most services (alignment, software update, other services) i wanted when i arrive. 

Appointment booked which falls on the next day. when i arrived, then was told that they do not have alignment services (which i needed).  Ok, this ruin my mood. How can the service center be so bad? meh, at least you know that you service center does not have EVERYTHING. then put up your mind and ask your client, "what services they need to do" or maybe tell them what services are not available in this service center. 

After all, some people might have good experiences with this service center. i don't know, it's just my personal experience. you judge whether customer should be servicing their vehicles there or no. 

Rate

Front line customer services: 0 of 10 (or negative maybe!)

Availability (service time / date): 8 of 10 (appointment available most time)

Service quality: N/A

Address

• GF02, Idaman Kuala Lumpur 128 (Saville), No. 128, 3rd Mile Jalan Klang Lama, 
  58000, Kuala Lumpur
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• Contact
• Service Centre (Phone: 03 - 7983 3226 Fax: 03 - 7983 1202)
  Mon - Fri : 9am - 6pm
  Sat : 9am - 12pm
  Sun : Closed